Delivery & Returns

Delivery options

Standard delivery

Weekday delivery, ground floor, to the first safe point inside your door. Estimated: 5–10 working days for in‑stock items.

Room‑of‑choice

Two‑person team delivers to your chosen room (access permitting). Packaging removal included on request.

Assembly service

Sofa feet/sections assembled and packaging taken away. Add at checkout or contact us to upgrade.

Express delivery

Available on selected in‑stock sofas to mainland UK postcodes. Estimated: 2–4 working days. Surcharges may apply.

Lead times

  • In‑stock sofas: 2–10 working days depending on postcode and service.
  • Made‑to‑order: 4–10 weeks (we’ll confirm your ETA by email).
  • Pre‑orders: dates shown on the product page; we’ll schedule as soon as stock lands.

We’ll text/email tracking once your delivery window is booked.

Tracking & updates

You’ll receive a booking link or time window by SMS/email. On the day, drivers will call ahead if required.

  • Reschedule up to 24 hours before your slot.
  • Missed delivery may incur a redelivery fee.

On the day

  • Ensure clear access and protect floors if needed.
  • Measure doorways, stairwells and lifts; modular sections may be separated.
  • Adults (18+) must be present to sign for delivery.
  • Drivers can’t remove doors/windows—please arrange a glazier if access is tight.

If the item can’t fit, we can leave kerbside or return to depot (fees may apply).

Returns & damages

Please check your order on arrival. Note any issues on the driver’s paperwork and take photos.

  • Change of mind: within 14 days for unused items in original packaging. Collection charges may apply.
  • Faults/damage: report within 48 hours so we can repair/replace promptly.


Delivery Areas & Surcharges

Most mainland England & Wales postcodes are standard rate. The following areas incur a surcharge:

£75.00 KY, FK, PA, G, KA, ML, EH, TD

£50.00 TR, CA

£40.00 CT1, CT10, CT11, CT12, CT13, CT14, CT15, CT16, CT17, CT18, CT19, CT2, CT20, CT21, CT3, CT4, CT5, CT6, CT7, CT8, CT9, SA19, SA20, SA32, SA31, SA33, SA39, SA40, SA48, SA44, SA47, SA46, SA45, SA43, SA38, SA37, SA35, SA36, SA34, SA42, SA41, SA66, SA63, SA67, SA68, SA69, SA70, SA72, SA71, SA73, SA61, SA62, SA65, SA64, SY25, SY23, SY24, SY20, SY19, SY18, SY17, LL35, LL36, LL37, LL38, LL39, LL42, LL43, LL44, LL45, LL46, LL47, LL40, LL23, LL41, LL48, LL49, LL52, LL51, LL53, LL54, LL24, LL27, LL32, LL33, LL57, LL55, LL56, LL61, LL60, LL59, LL68, LL75, LL77, LL62, LL63, LL64, LL65, LL58, LL76, LL74, LL78, LL72, LL70, LL69, LL66, LL67

£30.00 TN, PL

£25.00 BN, TQ, DT, BH, PO, CO, IP, NR, NE, LA, EX, SO

Surcharges are per order and applied at checkout based on the delivery postcode. If your area isn’t listed, please contact us for a quote.

At SofaWarehouse, we make delivery and returns simple and stress-free. Our trusted delivery partners ensure your furniture arrives safely, on time, and exactly where you need it. Whether you’re ordering a sofa, settee, or bedroom furniture, we’ll keep you updated every step of the way.